Shipping and Delivery
Shipping and Delivery
What are the shipping options available?
We offer standard shipping and express shipping for orders.
We ship all orders via Canada Post, Purolator and UPS.
How much does shipping cost?
How long will it take for my order to arrive?
The delivery time will vary depending on where you are located. Our warehouse team will process your order within 1-3 business days before shipping it to your address.
Estimated shipping times by region are listed below. As soon as your order is processed, we will send you an email with your tracking number so you can keep an eye on your package. Please note that outstanding issues may cause an increase in shipping wait times.
- Alberta : 8-12business days
- British Columbia : 8-12business days
- Manitoba : 8-12business days
- New Brunswick : 8-12business days
- Newfoundland and Labrador : 8-12business days
- Northwest Territories : 8-12business days
- Nova Scotia : 8-12business days
- Nunavut : 8-12business days
- Ontario : 5-7 business days
- Prince Edward Island :
- Quebec : 5-7 business days
- Saskatchewan : 8-12business days
- Yukon : 8-12business days
Can I schedule my delivery to arrive on a certain date or time?
Unfortunately, we can’t schedule a specific delivery date or time, but we will do our best to coordinate a delivery during a window of 3 business days that works best for you. However, please note that we cannot guarantee your order will be delivered within those days.
What should I do if I need to change my shipping address?
To update your shipping address, please email us email@example.com within 24 hours after placing your order. We’ll do our best to assist you.
Do I need to be home to sign for my delivery?
Your signature is required for delivery by default. If you would not like to be at home to receive your package please contact us at firstname.lastname@example.org.
Returns & Exchanges
Can I cancel or make changes to my order?
If you haven’t yet completed your order, it is still possible to edit the order. But after it has been placed, you can’t change the order. To edit your order, please contact our Customer Care Team by chatbox or email to email@example.com.
Any modifications to your order must result in a value that is either equal to or greater than your original purchase amount, as we are unable to provide refunds for differences in value. Please note that we can only edit your order before the products are shipped out.
Can I return or exchange an item?
Defective found upon receipt of shipment : If you receive any item
that is defective, please contact us immediately. Defective items will be
accepted for exchange or repair, at our discretion, within 30 days of receipt.
If your returned item is found without any defect we reserve the right to
impose to you a 10% restocking fee plus the shipping charges. No refund or
credit will be granted after 30 days of receipt.
Defective found after use : If the merchandise is found defective
after use, we will honor our warranty according to the warranty information as
stated on the packaging of each item.
Defective Merchandise Diagnosis : We reserve the right to diagnose
and determine whether the merchandise is in fact a manufacturing defect. Your
returned items will be inspected by our Technical Support Team for evaluation
before we can accept it as a defective return.
We will ONLY accept new non-defective merchandise return with the
- Due to processing errors on our part. If there is an error on
our part related to your order, please inform us within 15 days of receipt.
- Due to retailer’s mistake of ordering. Retailer should advise
Linens Delight immediately if any mistakes are found upon receipt of shipment.
We will not accept return of any new non-defective merchandise after 15
days of shipment receipt by the retailer. Otherwise, 10% restocking fee
plus shipping cost from retailer’s location will be imposed.
- Any new non-defective merchandise returns must be in original,
unopened packaging and in saleable condition, with all packaging, warranty
- Any customized items are not returnable.
We reserve the right to reject a return on any product that does not meet the
I received my order damaged, what are the steps?
- Please email to firstname.lastname@example.org to obtain a Return Authorization (RA) before shipping your return, indicate the
product and quantity you are returning, and the reason for the return of each
item in your email. Returns without proper RA will not be accepted; we
might ask you to take photo(s) on the product in case of defective return.
- In accordance with our Health & Safety Practices and for
the security of our personnel, we require all down products to be dry-cleaned
professionally prior to arriving at our facility, a receipt of dry-cleaning is
required; any product that arrives unclean will be subject to a cleaning fee of
$30 - 50 CAD.
- Customers are responsible for the cost of shipping items to
Linens Delight, and we will cover the return shipping costs if applicable; we
will impose a 10% restocking fee plus any applicable shipping and handling
charges for refused shipments by the customer. Please ensure that you ship the
product using a carrier that can provide you with tracking information and
proof of delivery. You are responsible for your product until we sign for its
- Once the return is processed and approved, you will be issued a
credit and advised by mail.
- We cannot process your return until we receive the merchandise.