Below are some common questions about return and exchange.
Once the ordering process has been completed, you will need to contact our Customer Care Team by chat box or at email@example.com to make any changes. Please note that we can only modify your order before the products are shipped out.
Defective found upon receipt of shipment : If you receive an item that is defective, please contact us immediately. Defective items will be accepted for exchange or repair, at our discretion, within 30 days of receipt. If your returned item is found without any defect, we reserve the right to charge a 10% restocking fee plus the return shipping cost. No refund or credit will be granted after 30 days of receipt.
Defective found after use : If an item is found defective after use, we will honor the manufacturer quality warranty. For further information on warranty, please visit here.
Defective Product Assessment : We reserve the right to assess and determine whether the product is in fact a manufacturing defect. Your returned items will be inspected by the manufacturer for evaluation before we can accept it as a defective return.
Non-Defective Product : Non-defective items may be returned/exchanged within 30 days of receipt. Please contact us at firstname.lastname@example.org to initiate the return/exchange process. Any new non-defective product returns must be in original condition, with all packaging, warranty cards, and accessories.
Customized Product : Any customized items are not returnable.
Step 1 : Please contact us at email@example.com to obtain a Return Authorization (RA) before shipping your return, indicate the product and quantity you are returning, and the reason for the return of each item in your email. Returns without proper RA will not be accepted; we might ask you to take photo(s) on the product in case of defective return.
Step 2 : Subject to the reason of return/exchange, the customer may be responsible for the cost of the return shipping. For product replacement or exchange, we will cover the shipping of the replaced item.
Step 3 : In the case of a product return, once the product is returned and inspected, we will issue a refund. We cannot process your refund until we receive the returned product.