What's the difference between down and feather? 

Down and feather come from the same birds but serve very different purposes. Down consists of light, fluffy clusters found beneath the outer feathers—soft filaments that radiate from a central point without any quill. These clusters trap air to create exceptional warmth and a cloud-like feel. Feathers, by contrast, have a firm quill shaft with fibres extending from each side, providing structure and support. In bedding, down delivers warmth and softness while feathers add resilience and stiffness.

What's the difference between goose and duck down? 

Both goose and duck down provide excellent insulation when properly processed, and at the same fill power, they perform similarly. The key differences: duck down may have a subtle natural odor that most people won't notice, but those with a keen sense of smell might detect. Goose down is generally available in higher fill powers because geese are larger birds with bigger down clusters—this makes goose down more premium and typically more expensive. Our duck down duvets range from 650-800 loft, while our goose down duvets range from 600-950 loft for those seeking maximum warmth with minimal weight. 

What is the difference between fill power and fill weight? 

Fill power indicates quality—how fluffy and efficient the down is at trapping warmth. Fill weight tells you the quantity of down that is actually inside your duvet or pillow, measured in ounces. A high fill power duvet needs less fill weight to achieve the same warmth as a lower fill power option. When choosing bedding, consider both: fill power for quality and warmth-to-weight ratio, fill weight for overall warmth level.  

What is fill power and how do I determine the right rating for my needs? 

Fill power measures how fluffy and insulating down is—specifically, how many cubic inches one ounce of down occupies. Higher fill power means larger, down clusters that trap more air, providing greater warmth with less weight. It also creates a softer, loftier feel, and better drape that contours to your body. However, fill power alone doesn't determine how warm your duvet will be—that depends on fill weight (quantity of down filling). Think of fill power as quality: higher fill power delivers the same warmth with less weight, making for a lighter, more luxurious experience. Our products range from 600 to 950 fill power. For everyday comfort at an accessible price, 600-650 fill power works beautifully. For ultra-lightweight warmth and premium luxury, look to our 750-950 fill power options.  

What is fill weight and how does it affect warmth? 

Fill weight is the total amount of down inside your duvet or pillow, measured in ounces. While fill power indicates quality (how fluffy the down is), fill weight determines warmth—more fill means more insulation, a fluffier look, and added weight. If you want fluffiness without the extra weight, look to higher fill power instead. We also use Thermal Overall Grade (TOG) ratings to help you choose the right warmth level. TOG measures thermal resistance: the higher the TOG, the warmer the duvet.  

Not sure which warmth level is right for you? Take our 30-second quiz to find the perfect fit.

What's special about Hutterite, Hungarian, Polish, or European down? 

Geographic origin matters less than you might think. What truly determines quality is loft (fill power) and processing standards. That said, certain regions have developed reputations for excellence: Certain regions with colder climates have developed reputations for excellence: Hungarian and Polish geese, as well as those raised by Canadian Hutterite communities in our prairie provinces, mature in frigid conditions that often produce larger down clusters. We select the finest down from each origin based on measurable quality, not just name recognition.

What does your down ratio mean? 

When we specify "90% down," it means 90% of the fill consists of premium down clusters, with the remaining 10% being natural down fibres and small feathers that result from processing and transportation. A higher down cluster ratio means better insulation efficiency—down clusters trap more air and provide greater warmth with less weight compared to down fibres and feathers. Canadian labeling regulations require products to contain at least 75% down to be called "down" products. Our higher ratios (80-90%+) ensure maximum loft, softness, and warmth-to-weight performance.  

What certifications do your down products have? 

Our products carry two important certifications. DOWNMARK® from the Down Association of Canada guarantees accurate labeling and quality standards for all down and feather content. OEKO-TEX® STANDARD 100 Class 1 certifies our materials are free from harmful substances—this is the highest safety classification, suitable even for babies. Together, these certifications ensure you're getting exactly what's promised, with materials safe for your family.

Is your down product hypoallergenic? 

Yes. All our down and feather products undergo thorough cleaning and processing that removes allergens like dust, dander, and pollen. Our OEKO-TEX® STANDARD 100 Class 1 certification—the highest safety category— also confirms the fabric we use is free from harmful substances. Most people who believe they're allergic to down are actually reacting to dust mites or impurities found in lower-quality products. However, if you have a diagnosed feather allergy, we recommend our down alternative or silk options. 

How do you ensure your down is responsibly sourced? 

We partner exclusively with suppliers certified under the Responsible Down Standard (RDS), which ensures no live-plucking or force-feeding occurs anywhere in the supply chain. Our down is a by-product of the food industry, meaning nothing goes to waste, making it one of the most sustainable fill options available.

What makes your down products premium quality? 

Quality begins with sourcing—we select only high-loft down with exceptional cluster size from RDS-certified suppliers worldwide. Every batch undergoes extensive testing for cleanliness, fill power, and content accuracy by IDFL, an independent laboratory specializing in down and feather testing. This ensures what's on the label matches what's inside. Our products feature high down percentages (75-90%+ down clusters), ensuring maximum loft and minimal impurities. Canadian manufacturing provides rigorous quality control, while DOWNMARK® certification guarantees you receive exactly what's promised. 

What's the environmental impact of choosing down products? 

Down and feather bedding represents one of the most sustainable choices you can make. The materials are natural by-products of the food industry that would otherwise go to landfill. Both the cotton shell and down filling are biodegradable and require minimal processing. With proper care, our products last 15-20+ years, dramatically reducing replacement frequency compared to bedding that typically needs replacing every few years. We also back our products with industry-leading warranties of up to 15 years and offer repair services to help extend the life of your down products even further.  

Explore sustainability → 

How do I get hotel-quality comfort at home with your down products? 

Hotel-quality comfort comes from three elements: premium materials, proper construction, and finding the right match for your sleep preferences. Premium materials mean high fill power down that delivers exceptional warmth while maintaining lightweight. This down is encased in a soft, high thread count cotton shell. Proper construction includes baffle-box design for duvets that keeps down evenly distributed and prevents cold spots, and quality stitching for pillows that maintains loft and provides consistent support. Finding the right match means selecting the warmth level for your duvet and the firmness level for your pillow that suits your body temperature and sleeping style. Start with our 30-second quiz for duvets or pillows to identify your ideal comfort. Pair your duvet with a quality cover and protector, and you'll enjoy hotel-luxury sleep every night. 

What shell fabrics do you use for your down comforters and pillows, and what are their benefits? 

We offer five shell options across our down product line, all carefully selected for down-proof construction while remaining breathable for temperature regulation: 

233 thread count Percale Cotton – Sturdy yet soft, 20% denser than our other options. Great budget-friendly choice for those who prefer a bit more weight. 

289 thread count Percale Cotton – Finer yarns for a soft, smooth finish that's 20% lighter than 233 thread count. Excellent value combining softness and light weight. 

300 thread count TENCEL™ Lyocell/Organic Cotton – Silky-smooth and naturally breathable with excellent moisture management. Ideal for eco-conscious sleepers. 

500 thread count Sateen Cotton – Our finest shell with Damask Swiss Dot pattern and satin cord piping. Softest, smoothest, and lightest option for luxurious comfort. 

700 thread count Sateen Cotton – Woven with 350 thread count 2-ply yarns for ultimate softness with added sturdiness. Particularly quiet—perfect for those sensitive to fabric noise. 

What's the thread count of your comforter and pillow shells, and why does it matter? 

Thread count (TC) indicates how many threads are woven per square inch of fabric. Our shells range from 233TC to 700TC. Higher thread counts create softer, smoother fabric that's also quieter during sleep. Our 500TC and 700TC options deliver ultra-smooth luxury with virtually silent performance because they are woven in sateen construction.  

What is your highest thread count option, and why don't you offer higher? 

Our highest thread count is 700, woven with 350 thread count 2-ply 120s x 120s yarns for exceptional softness, smoothness, and durability. We don't offer higher thread counts because beyond a certain point, the benefits diminish significantly. Extremely high thread counts (e.g. 800, 1,000 or more) are often achieved by using multi-ply yarns—twisting multiple thinner yarns together and counting each ply separately—rather than single-ply, fine yarns. This inflates the number without necessarily improving quality, and sometimes reduces breathability or softness. Other brands may also measure threads per square meter instead of per square inch, resulting in misleadingly high numbers. We focus on delivering the optimal balance of luxury, breathability, and durability—without the marketing gimmicks. Quality of yarn and craftsmanship matter far more than chasing higher numbers. 

Do you use organic or sustainable fabrics? 

We're committed to transparency over marketing claims. Our TENCEL™ Lyocell Organic Cotton shell is the only product in our line that contains certified organic material — blended with 50% organic cotton — while its fibres are sourced from sustainably managed forests using an eco-friendly closed-loop production process. All our materials across the full range carry OEKO-TEX® certification, ensuring they're free from harmful substances. And because our products are designed to last 15–20+ years with proper care, the most sustainable choice is one you simply don't need to replace. 

What's the difference between percale and sateen shells? 

Percale uses a classic one-over-one-under weave pattern, creating a crisp, cool, and breathable feel—perfect for warm sleepers or those who prefer sheets with a matte finish. Sateen weave passes threads over multiple yarns before going under, producing a silky-smooth surface with subtle sheen and virtually silent performance. Our 233, 289 and 300 thread count shells are percale; our 500 and 700 thread count shells feature sateen construction for that luxurious hand feel.  

What is the difference between single-ply and multi-ply thread construction? 

Single-ply thread is made from one strand of yarn, while multi-ply thread twists two or more strands together. In bedding, single-ply fabrics tend to be lighter and softer, while multi-ply fabrics offer added durability and sturdiness. However, thread construction is just one factor to consider when choosing a shell—thread count, weave type, and yarn quality all play important roles in determining the overall feel, breathability, and performance of your comforter. 

Can you explain the benefits of TENCEL™ in your summer bedding? 

TENCEL™ Lyocell fibres come from sustainably sourced wood and offer remarkable temperature-regulating properties. The fibres efficiently wick moisture away from your body and release it into the air, keeping you cool and dry throughout the night. TENCEL™ Lyocell is exceptionally soft, gentle on sensitive skin, and naturally resistant to bacterial growth. It's also an eco-friendly choice—the production process uses a closed-loop system that recycles water and solvents, minimizing environmental impact. Ideal for warm sleepers, summer months, or anyone seeking sustainable comfort.

How long does it take for a down duvet or pillow to fully refluff and expand after delivery?  

When your order arrives, it may be slightly compressed from packaging — this is completely normal. Remove your duvet or pillow from the bag, give it a gentle shake, and lay it flat or hang it in a well-ventilated space. Most down products will fully regain their natural loft within a few hours, though this can take up to 48 hours depending on several factors, including how long the product was compressed during shipping, the fill power, the shell fabric weight, and the humidity and temperature of your space. 

How do I find my Linens Delight product details?  

The easiest way is to check your original order confirmation email, which includes your product name, fill power, size, date of production, and any customizations you selected. You can also find aproduct label sewn into your duvet or pillow with key details. If you're still unsure, please contact us — our team can look up your order and production history to help you identify or reorder the exact same product. 

What should I do if my down comforter is too warm or too cold?  

If your comforter doesn't feel quite right, we're here to help. Within 30 days of receipt, you can return it under our "Love it or return it" policy with free returns for items in original condition. We recommend testing your comforter with a duvet cover to keep it in returnable condition while you decide. Rather than searching the market for a replacement, we encourage you to contact us—we can adjust the fill weight based on your feedback to create a comforter that's just right for you, saving you time and money. For couples with different temperature preferences, consider the Scandinavian sleep method—using two separate comforters on one bed to eliminate tug-of-war and let each sleeper choose their ideal warmth—or explore our SmartCare Dual Warmth comforters designed for shared sleeping. 

What should I do if my down pillow is too soft or too firm?  

If your down pillow doesn't feel quite right, you have a few options: 

Quick fix at home: If your pillow is too soft, add a folded towel beneath your pillow inside the pillowcase to provide extra support while still enjoying the fluffy down surface. This is a great way to test whether you need more firmness before making any changes. 

Adjust the fill: Because our pillows are made-to-order, we can add or remove fill to adjust the firmness. Contact us to arrange a fill adjustment—we'll work with you to get the support level just right. 

Exchange: Within 30 days of delivery, you can exchange your pillow for a different firmness level with free shipping—just pay any price difference if applicable. See our return and exchange policy for details. 

Please keep in mind that down is naturally soft and your head will sink into the pillow by its nature. If you prefer a firmer feel, we can create an extra-firm fill weight tailored to your needs. 

I just received my comforter and realized my partner and I have different temperature preferences — what are my options? 

You have two great options depending on your preference. 

Our Dual Warmth Comforters are designed specifically for couples with different temperature needs. It is available in King and California King sizes. Each side of the comforter is filled to a different warmth level within a single, unified duvet — so you both sleep comfortably without compromise, and the bed still looks like one cohesive setup. 

Alternatively, you might consider the Scandinavian Sleep Method. This approach is widely popular in Scandinavia and is gaining traction globally for a good reason: each person gets their own ideal warmth, weight, and fill power with zero negotiation. No blanket stealing, no temperature negotiation, and when styled correctly with matching duvet covers and a folded throw at the foot, the bed looks like a boutique hotel. Two Twin duvets work well on a Queen bed, while two Full/Double duvets create a more generous drape on a King or California King. 

Please contact us if you'd like help choosing the right option for you and your partner. 

Why does my down duvet or pillow measure smaller than the listed dimensions?  

The dimensions listed refer to the duvet or pillow shell measurement before filling. Once filled, the down loft causes the fabric to puff up rather than lie flat, which can tighten the seams slightly and reduce the overall length and surface area . For duvets, baffle-box construction also draws the fabric in slightly. These factors can result in minor variations of 1-2 inches, with higher fill power products appearing slightly smaller due to increased fluffiness. This is completely normal and does not affect performance. Your duvet will still perform perfectly inside a cover because all our duvets include corner ties to ensure a secure fit. If you suspect the dimensions are incorrect, please stretch the product flat before measuring. If there's still a discrepancy, please contact us and we'll review the issue with you. 

Why does my down comforter or duvet make a noisy or crinkly sound when I move?  

Some rustling is normal depending on the shell fabric. Percale weaves may produce light rustling due to their naturally crisp texture — this is a characteristic of the fabric, not a defect. However, percale offers excellent breathability and a cool, fresh feel that many sleepers love. For ultra-quiet sleep, choose our higher thread count sateen shells (500 or 700 thread count), which are smoother and virtually silent. Using a duvet cover also helps muffle any sound from the shell. Learn more about shell fabrics → 

If the noise seems excessive or unusual, feel free contact us and we'll help you find the right solution. 

Why is down leaking through my duvet fabric, or why has the fill shifted to one side?  

For down leaking, all our shells are tested to be down-proof, but a few fine down fibres escaping through the fabric is normal, especially at seams—simply remove them gently without pulling. If you notice larger clumps or feathers poking through, this may indicate a fabric issue worth addressing.  

For down shifting, our duvets feature baffle-box construction with internal valves that help keep down in place. If shifting occurs, locate the DOWNMARK® label—down is filled along the direction from label to opposite end. Gently move the down back along this path to redistribute evenly. To prevent future shifting, position the label on the side of your bed when sleeping, as most movement during sleep is vertical (like kicking the duvet). Regular fluffing also helps maintain even distribution.  

Proper care can help prevent these issues, view our care instructions and care tips for more tips. If you're experiencing excessive leakage or shifting that doesn't improve with these steps, please contact us—we stand behind our products and our warranty covers manufacturing defects. View warranty details → 

Why has my down bedding gone flat, and how do I restore its loft and fluffiness?  

Down is known for its durability and resilience. The natural structure of down clusters allows them to trap air and bounce back to their original shape, maintaining loft far longer than synthetic alternatives. If your duvet or pillow has lost its fluffiness, it's usually due to moisture damage (sweat, humidity, or improper drying can cause clusters to clump and lose their ability to loft) or broken clusters from rough handling, wringing, or washing without proper care. 

To restore loft, take your duvet or pillow outside on a dry, breezy day, give it a thorough shake, and let it air out for a few hours. To maintain loft long-term: 

• Choose a higher fill power — larger, more resilient clusters that bounce back better and retain loft longer 
• Fluff daily — give your duvet or pillow a good shake each morning to redistribute the fill 
• Air it out regularly — place it in a well-ventilated space to release built-up moisture 
• Use protection — a breathable pillow protector or duvet cover shields the down from moisture, oils, and dirt 
• Follow care instructions — ensure your bedding is completely dry after washing to prevent clumping 
• Store properly — keep your duvet in a breathable cotton storage bag rather than a compressed vacuum bag between seasons 

With proper care, a quality down duvet or pillow can last for years. If the flatness persists despite these steps, please contact us — we can help you identify whether a fill top-up is all it needs or whether it's time for a replacement. 

Why does my bedding wrinkle, and how can I reduce or prevent creasing?  

Wrinkling is a natural characteristic of natural-fibre bedding, particularly linen and cotton, and is part of what gives these fabrics their relaxed, lived-in appearance. The higher the thread count, the smoother the fabric feels and the less prone it is to develop wrinkles. Sateen weaves are more resistant to wrinkling due to their smooth, silky surface, while percale shells may show more creasing due to their crisp texture. If you prefer a wrinkle-free look, use a duvet cover because it can be easily removed and ironed or steamed.

What warranties do Linens Delight products come with?  

We offer some of the most comprehensive warranty coverage in the bedding industry, ranging from 1 to 15 years depending on the product — with our down comforters carrying an industry-leading 15-year warranty. All warranties cover manufacturing defects in materials and workmanship under normal use and care from the date of purchase. For the full warranty period by product, visit our warranty page → 

What does the warranty cover — and what does it not cover? 

The warranty covers physical flaws resulting from normal use and proper care, including seam failures and shell defects. It also covers assistance with redistributing down between baffles through the provided stuffing gap for long-term maintenance. The warranty does not cover comfort, aesthetic, or size preferences; stains, burns, tears, cuts, or liquid and moisture damage caused by the customer or their environment (including pets); or damage to the inner material from improper washing or shrinkage from dryer use. If you're unsure whether your issue qualifies, please contact us and we'll take a look. 

What should I do if I find a defect in my Linens Delight bedding?  

If you believe your product has a manufacturing defect, please contact us with your proof of purchase and photos of the issue. We take product quality seriously and will review your claim promptly. Defects are covered under our warranty, and we'll work with you to repair, replace, or resolve the issue. 

Can Linens Delight repair or refurbish an old down duvet or pillow?  

Yes. Rather than replacing your duvet or pillow, we offer repair and refurbishment services to extend its life — whether that means re-stitching seams, replacing the shell, or topping up the fill. It's a more sustainable and cost-effective than buying new. Please contact us with details about your product and the issue, and we'll provide a quote. 

How should I clean my down duvet or pillow?  

Professional cleaning is strongly recommended for all down duvets, pillows, and throws. Home washing can compromise the down clusters, cause clumping, and may void your warranty. For minor stains, spot clean with a mild detergent and allow the product to air dry in indirect sunlight. If professional cleaning is not accessible, refer to the care label on your product before attempting home washing. For full care instructions by product type, visit our care guide. 

How often should I wash my down duvet or pillow?  

Down products do not need to be washed frequently. Using a duvet cover and a pillowcase or pillow protector significantly reduces the need for cleaning by shielding the down from moisture, oils, and dirt. Professional cleaning should only be done when necessary — over-washing can break down the natural oils in down clusters over time. Instead, hang your duvet and pillows outdoors in a shaded, well-ventilated area each summer or before seasonal storage. A few hours of fresh air and natural airflow helps release accumulated moisture, neutralise odours, and naturally disinfect the down without the need for washing. Doing this once a year goes a long way in keeping your bedding fresh and maintaining loft between professional cleans. 

Can I wash my down duvet or pillow at home in a washing machine?  

Home washing is not recommended for down products. Frequent or improper washing — including the use of harsh detergents or failing to dry the product completely — can cause the down to clump, lose loft, and may void your warranty. Professional laundering by a specialist experienced in down products is the safest option. If home washing is unavoidable, use a large-capacity front-loading machine on a gentle cycle with a small amount of mild detergent, and ensure the product is completely dry before use. 

Can I dry clean my down duvet or pillow?  

Dry cleaning is not recommended for down products. The chemicals used in the dry cleaning process can strip the natural oils from down clusters, reducing their ability to loft and insulate over time. Professional wet cleaning by a specialist experienced in down is the preferred alternative. 

Can I put my down duvet or pillow in the dryer?  

Down products should be air dried whenever possible. If using a dryer, use the lowest heat setting only with a few dryer balls or clean tennis balls — these help break up clumps, restore loft, and ensure the fill dries evenly throughout. High heat can damage down clusters and the shell fabric, so always keep the temperature low. Ensure the product is completely dry before storing or using it, as residual moisture can cause mildew and odour. Drying times for down products can be longer than expected — running an extra cycle at low heat is better than storing a damp product. 

Is my bedding machine washable? 

It depends on the product. Down duvets, pillows, and throws are not recommended for machine washing — professional cleaning is preferred. Most bed linen products, including cotton, French linen, bamboo linen, and pillow protectors, are machine washable on a gentle cycle in cold water with mild detergent. Always check the care label on your specific product, or visit our care guide for full instructions by product type. 

How do I fluff and maintain my down duvet or pillow to keep it in good condition?  

Daily maintenance is simple and makes a noticeable difference over time. Give your duvet or pillow a good shake each morning to redistribute the fill and restore loft. Whenever possible, air it out in a well-ventilated space — a few hours of fresh air helps release built-up moisture and keeps the down smelling fresh. Using a duvet cover and pillowcase at all times also protects the shell from body oils, sweat, and dirt, which are the primary causes of premature wear. 

How do I prevent down or feathers from migrating or shifting inside my duvet?  

Some movement of down fill is normal, but our duvets use baffle-box construction with internal walls that help keep the fill evenly distributed. If shifting occurs, locate the DOWNMARK® label on your duvet — the fill runs along the direction from the label to the opposite end. Gently work the down back along this path to redistribute it evenly. To minimise future shifting, position the label on the side of the bed when sleeping, as most movement during sleep is vertical. Regular fluffing also helps maintain even distribution. 

Do I need to iron my duvet covers or bed linen sheets?  

Ironing is not required but is a matter of personal preference. For cotton and bamboo linen bedding, removing items promptly from the wash and smoothing them out before hanging or laying flat to dry reduces wrinkling significantly. If a crisper finish is preferred, iron on a low to medium heat setting while the fabric is still slightly damp. For French linen specifically, wrinkling is a natural characteristic of the fabric and tends to soften naturally with use and washing over time. 

How should I store my down duvet or bedding when not in use?  

Store your duvet or pillow in the breathable storage bag it came in, or in any breathable bag. Avoid compressed vacuum bags, plastic bags, or airtight containers, as these trap moisture and cause down clusters to clump and lose loft permanently. Store in a cool, dry location away from direct sunlight and humidity. Before storing, make sure your bedding is completely clean and thoroughly dry to prevent mildew and odour. 

What are the best ways to extend the life of my down duvet or bedding?  

The single most effective thing you can do is use a duvet cover and pillowcase at all times — this protects the shell from daily wear and significantly reduces how often the down fill needs cleaning. Beyond that, regular fluffing, proper airing, correct storage, and professional cleaning when needed all contribute to longevity. Avoid sitting or placing heavy objects on your duvet or pillows for extended periods, as sustained compression can break down the down clusters over time. With the right care, a quality down duvet can last well over a decade. And if your duvet does show signs of wear after years of use, we also offer repair services to extend its life even beyond the 15-year warranty period — please contact us for details. 

What makes Linens Delight different from other bedding companies or department stores? 

We believe your sleep experience should be as unique as you are, and quality is at the heart of everything we do. Our bedding collections — including French linen, bamboo linen, and long-staple cotton — are carefully curated for exceptional softness, durability, and timeless style. All products are crafted with premium materials and backed by comprehensive warranties and rigorous third-party certifications. All our down comes from RDS-certified suppliers, and every product is OEKO-TEX® Standard 100 certified, so you always know your bedding is both ethical and safe. We also believe in full transparency — you'll always know exactly what your bedding is made of and where it comes from. 

Our direct-to-consumer model means fair pricing without inflated markups. We're a small business that values real connections. While we use automated tools to help us respond faster, a real person is always just a message away; and their honest, personal, and genuine answers are always worth the wait. Think of us less as a retailer and more as a trusted resource for better sleep.  

Why does Canadian manufacturing matter? 

Canadian manufacturing means your bedding is crafted under some of the world's strictest quality and safety standards, certified by the Down Association of Canada. Our down duvets and pillows are made-to-order, allowing for personalized customization that import wholesalers simply can't offer. Choosing locally made also means a shorter, more transparent supply chain — better for you, and better for the environment. Local production gives us full control over materials and craftsmanship, and unlike mass-produced alternatives, we offer repair services to extend the life of your bedding for years to come. The most sustainable product is one you never have to replace. 

Do you offer gift wrapping or a gift message option?  

Rather than traditional wrapping paper, we offer an elevated, reusable alternative: our Signature Cotton Storage Bag, a premium container that makes the unboxing experience as special as the product itself. You can add the Signature Cotton Storage Bag directly to your order at checkout by selecting it as an add-on on the product page before adding to your cart. A personalized gift message is also available at no extra charge — simply enter it during checkout. 

We can also take your gift a step further with a custom design on the packaging or the product itself. Choose from embroidery of up to 10 characters for a classic, elegant touch, or Direct to Film (DTF) printing in sizes ranging from 3" × 3" to 12" × 12" for a bolder, more personalized look. Please note that custom orders require an additional 5–7 business days for production, and any customized portion — whether the product or the packaging — is non-refundable. To arrange customization, please contact us before placing your order and we'll take care of the rest. 

Can I place a bulk or corporate order?  

Absolutely. Whether you're outfitting a boutique hotel, purchasing for a corporate gifting program, or ordering for a large household, we'd love to help. Bulk orders may qualify for special pricing. Please contact us with your requirements and we'll put together a custom quote for you. 

Do you have sales or promotions? 

Yes. We periodically offer seasonal promotions and special discounts. The best way to stay informed is to subscribe to our newsletter — new subscribers receive 10% off their first order, and you'll also unlock a special birthday discount when you enter your birthday at sign-up. Our discounts tend to be modest by design, because we practice honest, fair pricing rather than inflating prices only to mark them down. We want our customers to get genuine value every day, not just during sales. 

Does Linens Delight price match or offer price adjustments?  

We don't offer formal price matching, but we believe our pricing reflects genuine value that is difficult to compare directly with mass-produced alternatives. If you've seen a similar product elsewhere and have questions about how ours compares in quality, materials, or warranty coverage, we're happy to walk you through the differences. Please contact us and we'll help you make an informed decision. 

Can I request a sample before ordering? 

We don't currently offer physical samples, but we do offer a 30-day "Love it or return it" policy with free returns on items in original condition, so you can try the product at home risk-free and return it if it isn't right for you. Our team is also happy to answer any questions before you order — please contact us and we'll help you choose with confidence. 

Can I get a quote before placing a custom or bulk order? 

Absolutely. For custom orders, bulk purchases, or any order where you'd like to confirm pricing before committing, please contact us with your product preferences, quantities, location for tax and shipping calculation, and any customization details. We'll get back to you with a full quote. 

Can I modify or cancel my order after placing it?  

Since our down products are made-to-order, we begin production shortly after your order is placed. If you need to make a change — whether it's your shipping address, size, fill power, or anything else — please contact us as soon as possible. We'll do our best to accommodate your request, but we can't guarantee changes can be made once production has begun. 

Can you replicate a pillow or duvet I already own from another brand? 

Yes! If you have a pillow or duvet you love — or one you want to improve on — we can create a custom down version built to match your ideal comfort level. Share as much detail as you can, including the brand, product name, fabric, fill material, fill power, fill weight, and how you liked it. The more specific you are, the closer we can get to your perfect match. 

For pillows, we've also created a simple at-home firmness test that measures how your current pillow responds to compression, giving us objective numbers to work with rather than subjective descriptions like "medium" or "firm." Once you have your measurements, contact us and we'll recommend the right combination of fill weight, fill power, and chamber construction to replicate that feel in a premium Canadian-made down pillow. You can find the full testing guide here. 

What should I do if a product I want is out of stock? 

Most of our down duvets and pillows are made-to-order, so they are rarely out of stock. For our bedding collections, if an item is temporarily unavailable, you'll see an out-of-stock notice on the product page. You're welcome to contact us and we'll let you know the expected restock date or suggest a suitable alternative. 

Do you ship across Canada and the US?  

Yes, we ship to all Canadian provinces and territories, as well as all US states including Alaska and Hawaii. Orders are shipped via trusted carriers including Canada Post, Purolator, and UPS. Please note that Canadian territories (NT, YT, NU) and Alaska and Hawaii carry a flat shipping rate of $50 per order due to their remote location. 

Do you ship outside of Canada and the US?  

At this time, we primarily ship within Canada and the United States. If you're located elsewhere and interested in placing an order, please contact us and we'll do our best to explore options for you. 

Do you offer free shipping?  

Yes. We offer free standard shipping on orders over $199. For orders below those thresholds, standard shipping is $15. A flat rate of $50 applies to Canadian territories (NT, YT, NU) and US states Alaska and Hawaii. 

How long does it take to receive my order?  

Since all our down products are made-to-order, our team processes your order within 1–3 business days before it ships. For customers in Ontario and Quebec, transit typically takes an additional 1–2 business days. For all other locations in Canada and the US, standard delivery takes 3-5 business days from the ship date. 

Can I get my order faster?  

Express delivery (approximately 3 business days in transit) is available for $50, subject to service availability. Please keep in mind that express shipping applies to transit time only — production of 1–3 business days still applies before your order ships. If you have an urgent timeline, please contact us before ordering and we'll do our best to help. 

How will I know when my order has shipped?  

As soon as your order leaves our warehouse, you'll receive a shipping confirmation email with your tracking number. You can use that number to follow your package in real time through the carrier's website. If you haven't received a confirmation within 3 business days of placing your order, feel free to reach out and we'll look into it for you. 

What happens if my package is lost or damaged in transit?  

We're sorry if your order didn't arrive as expected. Please contact us within 7 days of the expected delivery date and include your order number and a description or photo of the issue. We'll work with the carrier to investigate and make it right, whether a replacement or another solution. 

Can I ship to a PO box?  

We can ship to PO boxes within Canada via Canada Post. Unfortunately, we are unable to ship to PO boxes in the US — a physical street address is required for all US deliveries. To avoid any delays in confirming your shipping details, we always recommend providing a full street address whenever possible. 

Can I add shipping insurance or require a signature upon delivery?  

Yes, both shipping insurance and signature confirmation can be added to your order upon request.  

Shipping insurance protects your order against loss or damage in transit and is especially recommended for high-value orders.  

Signature confirmation ensures your package is only released to someone at the delivery address, giving you extra peace of mind. If no one is available to receive the package, your order will be securely held at a nearby courier pickup point. Simply bring your government-issued ID to collect it at your convenience — just make sure to pick it up within 5 business days, as unclaimed packages will be returned to us. 

To add either option to your order, please contact us after placing your order and we'll arrange it for you. 

Are customs duties and tariffs included in my order? Are there any surprise fees at delivery?  

All tariffs and duties are included in our prices. No additional billing will be required upon delivery. We handle all declaration paperwork on your behalf, so your order arrives without any surprise fees or customs hassles. Our down products manufactured in Canada also qualify as duty-free under the Canada-United States-Mexico Agreement (CUSMA), keeping costs down for our customers in North America.

What is Linens Delight's return and exchange policy?  

We offer free returns within 30 days of receipt under our "Love it or return it" policy. Items must be returned in original condition with all packaging, warranty cards, and accessories. Items that have been washed or have noticeable odours, light stains, or slight damage subject to a 10% refund deduction. No refund is available for items damaged beyond acceptable condition. After 30 days, no returns or exchanges are accepted — defective products will instead be handled through our manufacturer warranty.  

Does Linens Delight offer a risk-free sleep trial?  

Yes. Our 30-day "Love it or return it" policy is designed to give you enough time to try your new bedding at home and decide if it's right for you. We recommend using your duvet with a duvet cover and your pillow with a pillowcase during the trial period, as this keeps them in returnable condition while you decide. If it isn't the right fit, we'll make it right. 

What if I'm not happy with my order?  

Before starting a return, please contact us — we may be able to fix the issue faster than you think. Adjusting a fill weight, topping up a pillow, or swapping a size is often a much quicker and easier path to the perfect sleep than starting over elsewhere — going through product research, ordering, waiting, and returning all over again with a new brand. If an exchange or refund is still the right choice, we'll make that process smooth too. Our goal is to make sure you love what you sleep on. 

Which Linens Delight products are not eligible for return?  

The following items cannot be returned or exchanged: 

• Customized items, including products with embroidery or DTF printing 
• Items that are not Linens Delight products 
• Items damaged beyond acceptable condition 
• Any order returned after 30 days of receipt 

If you have any concerns about return eligibility, please contact us before ordering and we'll be happy to confirm it for you. 

What if my item arrives defective or damaged?  

If your item arrives with a manufacturing defect, please contact us immediately with your order number and photos of the issue. Defective items are eligible for exchange or repair within 30 days of receipt at our discretion, with no return shipping cost to you. After 30 days, defective products will be handled through our manufacturer warranty

What is the step-by-step return or exchange process?  

Returning or exchanging an item is straightforward: 

1. Contact us first — please contact us to obtain a Return Authorization (RA) before shipping anything back. Include the product name, quantity, and reason for the return. For defective items, please attach photos. Returns without a valid RA will not be accepted. 
2. Ship the item back — once your return is approved, we will provide a prepaid return shipping label. Please repack the item in its original packaging and place it in a suitable box, then affix the label and drop it off at your nearest courier location. 
3. Receive your refund or replacement — once we receive your return, please allow 2 business days for inspection and processing. You will receive a confirmation email once your refund has been issued. Your refund will then appear in your account within 3–7 business days depending on your payment method and financial institution.  

Can I exchange my duvet or pillow for a different size, fill power, or fill weight?  

Yes. Within 30 days of delivery, you can exchange your product for a different size, fill power, or fill weight — just pay any price difference if applicable. Because our products are made-to-order, exchanges may take the same production time as a new order. If something needs adjusting after the 30-day window, please contact us and we'll see how we can help, though a fair cost may apply. 

How long does it take to receive a refund after returning an item?  

Once we receive your return, please allow 2 business days for inspection and processing. You will receive a confirmation email as soon as your refund has been issued. Your refund will then appear in your account within 3–7 business days depending on your payment method and financial institution.  

Are your products comforters or duvet inserts? 

At Linens Delight, we use "duvet" and "comforter" interchangeably. In North America, both terms refer to the same product to make shopping simple. A duvet insert is designed to be placed inside a removable cover, while a comforter typically has its decorative cover sewn on. Our products function as duvet inserts, and we strongly recommend always using a duvet cover. It keeps your insert cleaner, is easy to wash, lets you change your bedroom style anytime, and helps protect your warranty—incorrect washing of down can void warranties and damage fill.  

What to look for when I choose a down comforter? 

When selecting a down comforter, consider these key factors: Fill power determines quality and warmth-to-weight ratio—higher fill power means fluffier, lighter warmth. Fill weight determines overall warmth level—more fill means more insulation. Thermal Overall Grade (TOG) rating helps you choose the right warmth for your climate and sleep preferences. Shell fabric affects softness, noise level, and breathability—higher thread counts feel smoother and quieter. Construction matters too—baffle-box design keeps down evenly distributed and prevents cold spots. Size is important since down comforters cannot be washed frequently and should be used with a duvet cover—choose a size that fits your preferred cover or purchase our duvet cover designed to match. Finally, consider certifications like DOWNMARK® and OEKO-TEX® for quality and safety assurance.  

Not sure where to start? Take our 30-second quiz

What does TOG rating mean and how do I choose the appropriate warmth level? 

TOG stands for "Thermal Overall Grade"—a measure of how well a duvet traps heat. The higher the TOG, the warmer the duvet. Our warmth levels range from ultra-light to extra-warm: 

2-3 TOG (Ultra-Light) – Perfect for hot climates or naturally warm sleepers 

4-5 TOG (Summer) – Light yet gently insulating for comfortable summer sleep 

8-9 TOG (All-Season) – Year-round comfort for most climates 

12-13 TOG (Winter) – Cozy warmth for colder climates or cold sleepers 

13-14 TOG (Extra-Warm) – Maximum insulation for very cold conditions 

Consider your room temperature, personal sleeping habits, and climate when choosing. Not sure which is right for you?  

Take our 30-second quiz to find your ideal warmth level.  

What comforter sizes do you offer? 

We offer five comforter sizes to fit beds across North America: 

Twin – 64" × 88" 

Full/Double – 78" × 88" 

Queen – 88" × 90" 

King – 102" × 90" 

California King – 110" × 100" (could be replaced by a picture) 

Specialty sizes: 

Throw (Small) – 41" × 48", perfect for the couch or as an extra layer 

Throw (Medium) – 42" × 63", ideal as a single-person sofa throw or a cozy duvet for little ones. Available upon request — please contact us to place your order. 

Why we offer California King: Finding quality oversized king bedding can be surprisingly difficult. Many customers with thick pillow-top mattresses, larger bed frames, or those who simply prefer generous drape struggle to find options that fit. Our Extra King provides the coverage you need—and we offer matching duvet covers so you won't have to hunt for bedding elsewhere. 

A note on terminology: You may see terms like "oversized king," "super king," or "mega king" used interchangeably across the industry. Unfortunately, there's no universal standard—dimensions vary by brand and region. If you're unsure whether our California King will work for your bed, contact us with your mattress dimensions and we'll help you find the right fit. 

Custom sizing available: Because our down comforters are made-to-order in Canada, we can create custom dimensions if our standard sizes don't meet your needs. Contact us for your special request. 

What can you customize for your down comforters? 

Because our down comforters are made-to-order in Canada, we offer extensive customization options: 

Fill weight – Adjust the warmth level beyond our standard options—lighter, heavier, or anywhere in between 

Shell fabric – Choose from five options ranging from 233 to 700 thread count, in 100% cotton or TENCEL™ Lyocell and organic cotton blend, percale or sateen weave 

Custom sizing – Beyond our five standard sizes (Twin, Full/Double, Queen, King, and California King), we can create non-standard dimensions based on our existing shell fabrics. Fully custom fabric production is currently in development - contact us to discuss your needs 

Targeted fill distribution – Add extra warmth where you need it most (like your feet) while keeping other areas lighter 

SmartCare Dual Warmth – For couples, each side of the comforter can have a different warmth level 

Your body temperature varies from head to toe, and traditional duvets offer the same fill weight throughout. With our customization, you get targeted warmth where you need it, better temperature regulation, and enhanced comfort for a more restful sleep. 

Ready to create your perfect comforter? Contact us to discuss your options.

What's baffle box construction and how does it minimize down migration? 

Baffle box construction uses breathable fabric walls (baffles) sewn between the top and bottom layers of the shell, creating three-dimensional compartments that hold the down in place. We fill each box with an equal amount of down, which ensures consistent warmth across the entire surface. This construction also allows the down to fully expand, leading to maximum fluffiness and better insulation. While down migration is uncommon, it can occur over time due to regular movement during sleep through the internal valves within the baffles that allow down to be blown in. If this happens, learn how to redistribute the down →. Our warranty also covers significant down shifting issues. View our warranty → 

How do you ensure down-proof construction? 

All our shells are tested to be down-proof before production. Combined with quality stitching and reinforced seams, these measures ensure your down stays where it belongs—inside your comforter. 

Do your comforters come with corner ties? 

Yes, all our down comforters include 4 corner ties (also called corner loops). These allow you to secure your comforter to the corner ties inside your duvet cover, keeping everything in place and preventing the comforter from shifting or bunching up during the night. If you need additional ties, we can add more for a fair cost. Please contact us to make the request. 

How do I choose a comforter that doesn’t wrinkle? 

Pure cotton shells will naturally develop wrinkles more easily, which is a characteristic of this natural fibres. The higher the thread count, the smoother the fabric feels and the less prone it is to develop wrinkles. Sateen weaves are more resistant to wrinkling due to their smooth, silky surface, while percale shells may show more creasing due to their crisp texture. If you prefer a wrinkle-free look, use a duvet cover because it can be easily removed and ironed or steamed.  

Do your down comforters rustle or make noise during sleep? 

We don't receive many noise complaints, but some rustling is normal depending on the shell fabric. Percale weaves may produce light rustling due to their naturally crisp texture—this is a characteristic of the fabric, not a defect. However, percale offers excellent breathability and a cool, fresh feel that many sleepers love. For ultra-quiet sleep, choose our higher thread count sateen shells (500 or 700 thread count), which are smoother and virtually silent. Using a duvet cover also helps muffle any sound from the shell.  

Do your down comforters lose the fluffiness over time? 

Down is one of the most resilient natural insulators available, but even the best down does age with extended use. The clusters slowly break down, while body oils, sweat, skin cells, and dust work into the fill and weigh the feathers down. Compression from sleeping, storage, and aggressive washing can accelerate this process. 

Several practices help preserve loft. A duvet cover blocks the oils and dirt that degrade clusters, while daily shaking when making the bed restores fluffiness by separating compressed fill. Periodic airing in indirect sunlight evaporates trapped moisture that causes clumping. Our duvets also feature baffle-box construction that keeps down evenly distributed, preventing flat spots from developing. 

When washing becomes necessary, use a large front-loading machine, a down-specific detergent, and a long low-heat drying cycle with clean tennis balls or dryer balls to break up clumps. The comforter must be completely dry before storage, as residual moisture causes permanent clumping that destroys loft.  

How long will my down comforter last? 

With proper care, a quality down comforter can last 20 years or more. Our products are built to last thanks to premium materials and expert Canadian craftsmanship. Down is also a durable and resilient material, maintaining its loft and insulating properties for a very long time when well maintained. To maximize your comforter's lifespan, always use a duvet cover to protect against dirt and oils, fluff it regularly to maintain loft, air it out periodically to remove moisture, and follow our care guidelines for cleaning. Improper washing, drying, and storage can trap moisture, which may damage down and cause odors over time. We also offer repair services to extend the life of your investment even further.  

How does a dual warmth comforter work? 

Our SmartCare Dual Warmth comforter features different fill weights on each side, allowing partners with different temperature preferences to sleep comfortably under the same duvet. One side is filled with less down for the warmer sleeper—providing lighter coverage and better breathability—while the other side has more down for the colder sleeper, offering extra warmth and insulation. The side with the sewn-in label is the warmer side. Simply position the comforter with each partner's preferred warmth level on their side of the bed.  

Shop SmartCare Dual Warmth → 

What sizes do you offer for dualwarmthcomforters?

Our SmartCare Dual Warmth comforters are available in King and California King sizes. These larger sizes ensure each partner has ample coverage on their respective warmth zone. We don't typically offer Queen size for the dual warmth design because our Queen duvets (88"x90") have 7 rows of stitching so we can't evenly split a Queen duvet into two equal halves. However, if Queen is what you need, we can offer a custom approach: 3 rows with heavy fill, 3 rows with light fill, and the middle row with medium fill. This creates a smoother transition between the two sides rather than a sharp split. Contact us to discuss your custom needs.  

Shop SmartCare Dual Warmth → 

Can I customize the down and warmth levels on each side? 

Yes! Since our dual warmth comforters are made-to-order, you can customize the down and warmth level on each side to suit your specific needs. Choose from our range of TOG ratings—from summer ultralight to winter extra warm—for each half of the duvet. You can also select different down types or fill powers if desired. Take our 30-second quiz—each partner can complete it separately to identify their ideal warmth level based on sleeping habits, room temperature, and personal preferences. Once you have the results, contact us with both warmth recommendations and we'll create a customized dual warmth comforter tailored to your needs. If you're unsure, our team is happy to help guide you through the selection process. 

How do I determine the warmer side? 

We've sewn a "Warm Side" label directly into the comforter to make this easy. When making your bed, position the labeled side toward the colder sleeper. This way you can orient your comforter correctly each time without guessing.

Will a dual warmth comforter look uneven or lumpy? 

There may be a slight difference in loft between the two sides due to the different fill weights, but this is generally subtle and less noticeable once the comforter is on your bed with a duvet cover. The baffle box construction keeps the down evenly distributed within each zone, maintaining a neat appearance. The visual difference depends on the warmth gap between the two sides—larger differences in fill weight may be more visible than smaller ones.

What is the Scandinavian Sleep Method, and what size duvet do I need? 

The Scandinavian Sleep Method is a bedding setup where two people share a single bed (typically a queen or king) but use two separate duvets instead of one large shared blanket. This eliminates blanket-stealing and allows each person to choose a duvet with a fill power and material that suits their individual temperature preferences. To achieve this look on a North American bed, we recommend using two Twin size duvets (64 x 88 inches) for a clean, tailored fit, or two Full/Double size duvets for a plusher, draped aesthetic. 

What alternative fills do you offer besides down, and what are they good for? 

While down is our specialty, we understand it's not for everyone. We offer several alternative fills, each carefully selected to meet our high standards for comfort and quality: 

Down & Feather Blend – Heavier for same warmth, often used in mixes. Quills add weight and provide a more supportive, snuggly feel. Best for people who prefer heavier, supportive duvets. 

Mulberry Silk – Moderate warmth with a soft, smooth drape. Excellent for moisture-wicking and temperature regulation. Best for those needing year-round comfort, gentle on the skin, and allergy-free. 

Bamboo – Breathable and cool, lightweight and soft. Superior moisture absorption and evaporation. Best for hot sleepers and those with allergy sensitivities. 

Alpaca Wool – Weightier feel with great insulation and cozy, cloud-like softness. Superior breathability that absorbs and evaporates moisture. Best for hot sleepers who tend to sweat heavily and prefer natural fibres. 

Down Alternative – Mimics down feel at an affordable price. Bouncier than down but less naturally lofty. Best for allergy sufferers and budget-conscious buyers. 

Shop all alternative comforters → 

Which comforter is best for hot sleepers and cold sleepers? 

For Hot Sleepers: 

Bamboo – Our top pick for hot sleepers thanks to exceptionally breathability, superior moisture absorption, and quick evaporation. The lightweight fabric stays cool to the touch all night. 

Mulberry Silk – Naturally temperature-regulating and moisture-wicking. A great year-round option that keeps you comfortable without overheating. 

Alpaca Wool – Despite its warmth, alpaca excels at wicking moisture away, making it ideal for hot sleepers who sweat heavily but still want cozy comfort. 

For Cold Sleepers: 

Down & Feather Blend – Adds weight and substance while retaining down's insulating properties. Great for those who prefer a heavier, snuggly feel. 

Alpaca Wool – Excellent insulation with a cozy, enveloping weight. Retains heat while remaining breathable .  

Down Alternative – Affordable warmth with a cozy, lofty feel. A great option for those seeking budget-friendly insulation. 

For All Sleepers: Our down duvets are fully customizable, ranging from ultra-light summer weights to extra-warm winter options. This makes down an excellent choice for both hot and cold sleepers. We tailor the fill weight and TOG rating to your exact comfort needs. 

Not sure where you fall? Take our 30-second quiz or contact us for personalized recommendations. 

Which comforter is best for people with allergies? 

If you have allergies, the right comforter depends on what triggers your symptoms: 

Best for Dust Mite Allergies: 

Mulberry Silk – Silk's natural protein structure makes it inhospitable to dust mites. Its smooth, tightly woven fibres also resist dust accumulation. 

Bamboo – Naturally antibacterial and resistant to dust mites and mold. Its moisture-wicking properties create an environment where allergens struggle to thrive. 

Best for Down/Feather Allergies: 

Down Alternative – Synthetic fill provides a down-like feel without any animal-derived materials. Fully machine washable, making it easy to remove allergens regularly. 

Alpaca Wool – Unlike sheep's wool, alpaca fibres contain no lanolin—a common allergen. Naturally hypoallergenic while still offering cozy warmth. 

Best for Chemical Sensitivities: 

All our comforters carry OEKO-TEX® STANDARD 100 Class 1 certification, the highest safety standard that ensures materials are free from harmful substances. 

What about down? Our down duvets are thoroughly cleaned and carry DOWNMARK® certification for quality assurance. Many people who believe they're allergic to down are reacting to dust mites or insufficiently cleaned fill. Our hypoallergenic processing makes down suitable for most sleepers with mild sensitivities. 

Still unsure? Contact us to discuss your specific needs. 

What are the care instructions for silk, bamboo, and wool comforters? 

Natural fibres require delicate care to maintain their quality and extend their lifespan: 

Mulberry Silk – Hand wash or gentle cycle in cold water with mild detergent; hang to dry in indirect sunlight. 

Bamboo – Hand wash or gentle cycle in cold water with mild detergent; hang to dry in indirect sunlight. 

Alpaca Wool – Gentle cycle in cold water with mild detergent; hang to dry in indirect sunlight. 

For all comforters: Use a breathable duvet cover to protect your investment and reduce cleaning frequency. Do not bleach. 

For detailed care guidance, visit our product care page. 

Are your alternative fill comforters also made-to-order in Canada? 

Our alternative fill comforters are imported ready-made products, not made-to-order like our down duvets. They are crafted by trusted manufacturers who meet our quality standards and certifications, and are backed by our industry-leading warranty. The country of origin can be found on the product page. 

While customization options (such as adjusting fill weight or shell fabric) are not available for these products, they still offer excellent quality and carry the same OEKO-TEX® STANDARD 100 certification for safety. 

Looking for a fully customizable comforter? Our down duvets are made-to-order in Canada and can be tailored to your exact specifications—including custom sizing, fill weight, shell fabric, and warmth level. 

What to look for when I choose a down pillow? 

When choosing a down pillow, two key factors determine its quality and feel: 

Fill Power – Measures the quality and loftiness of the down. Higher fill power means larger down clusters that trap more air, creating a fluffier, lighter pillow that maintains its loft and recovers its shape faster after use. Our pillows range from 600 to 850 fill power. 

600-650 fill power – Good quality, soft feel, excellent value 

700-750 fill power – High quality, light and fluffy, bounces back quickly 

800+ fill power – Premium quality, exceptionally light and lofty, superior resilience 

Fill Weight – Measures the total amount of down inside the pillow (in ounces). More fill weight means a firmer, more supportive pillow; less fill weight means a softer, flatter pillow. 

How they work together: A pillow with high fill power and low fill weight will be soft and fluffy. The same fill power with more fill weight will be firmer and more supportive. This is why we offer soft, medium, and firm options within each pillow type. 

Not sure which combination is right for you? Take our pillow quiz → or contact us for personalized guidance. 

How do I choose the right firmness level for my down pillow based on my sleeping position? 

Your sleeping position is the most important factor when choosing pillow firmness: 

Side sleepers – Firm support works best. A firmer pillow fills the gap between your shoulder and head, keeping your neck and spine aligned. 

Back sleepers – Medium support is ideal. You need enough loft to support the natural curve of your neck without pushing your head too far forward. 

Stomach sleepers – Soft support is recommended. A softer, flatter pillow prevents your neck from straining at an awkward angle. 

Combination sleepers – If you change positions throughout the night, medium is usually the safest choice, offering flexibility across different sleeping positions. 

Keep in mind that body size also plays a role—broader shoulders may need a firmer pillow even as a back sleeper, while petite frames may prefer one level softer than typical recommendations. 

Not sure which firmness is right for you? Take our pillow quiz →  

A note about down pillows: Down is naturally soft and your head will sink into the pillow by its nature. Please contact us to discuss an extra soft or extra firm fill weight. 

If your pillow doesn't feel quite right, contact us to adjust the fill weight at a fair cost. 

What pillow sizes do you offer? 

We offer three standard pillow sizes to fit your bed and sleeping preferences: 

Standard – 20" × 26" 

Queen – 20" × 30" 

King – 20" × 36" 

Specialty sizes: 

Neck-Roll – 14" × 5½" 

Travel (Small) – 12" × 16" 

Travel – 14" × 20" 

Decorative Square (Small) – 18" × 18" 

Decorative Square (Medium) – 20" × 20" 

Decorative Square (Large) – 22" × 22" 

Euro – 26" × 26" 

Standard and Queen work well for Twin through Queen beds, while King pillows suit larger beds or sleepers who prefer extra width. Euro and decorative squares are ideal for layering or back support while sitting up in bed. Travel pillows are perfect for on-the-go comfort, and neck-rolls provide targeted support for your neck or knees. 

Need a custom size? Our down pillows are made-to-order, so we can accommodate special dimensions. Contact us to discuss your needs. 

What can you customize for your down pillows? 

Because our down pillows are made-to-order in Canada, we offer extensive customization options: 

Fill weight – Adjust the firmness level beyond our standard soft, medium, and firm options—lighter, heavier, or anywhere in between 

Shell fabric – Choose from six options ranging from 233 to 700 thread count, in 100% cotton or TENCEL™ Lyocell and organic cotton blend, percale or sateen weave 

Custom sizing – Beyond our standard sizes (Standard, Queen, King) and specialty sizes, we can create non-standard dimensions to fit unique needs 

Personalization – Add embroidery for up to 10 characters, or Direct to Film (DTF) printing in sizes from 3" × 3" to 12" × 12"—perfect for logos, monograms, or custom designs 

Whether you need an extra-firm pillow for side sleeping, an ultra-soft pillow for stomach sleeping, or a custom size for an antique bed frame, we can create it for you. 

Contact us to discuss your custom pillow needs. 

Does thread count affect pillow performance? 

Yes, thread count affects your pillow's feel, though it's not the only factor to consider. Fabric quality, weave type, and construction all play a role in how your pillow feels and performs. 

What thread count does for pillows: 

Down-proof barrier –All our shells are tested to be down-proof. 

Surface feel – Higher thread count generally means a smoother, softer fabric against your skin 

Fabric quality matters: 

Finely combed cotton – Combing removes short fibers and impurities, creating stronger, smoother yarns that resist pilling and feel softer over time 

TENCEL™ Lyocell blend – Sustainably sourced wood fibers add silkiness and natural moisture management 

Weave type: 

Percale – Crisp, cool, breathable feel 

Sateen – Silky smooth, quieter surface 

Construction details: 

Cord piping – Reinforced edges prevent down from escaping and extend pillow life 

Piped or gusseted edges – Add structure and help the pillow maintain its shape 

Our pillow shell options: 

233 thread count cotton percale – Sturdy and breathable, excellent value 

260 thread count cotton gusseted – Added structure for better loft and shape retention 

289 thread count cotton percale – Soft, smooth, and lightweight 

300 thread count TENCEL™ Lyocell/organic cotton percale – Silky feel with natural moisture-wicking properties 

500 thread count cotton sateen – Silky smooth, quiet, luxurious feel 

700 thread count cotton sateen (350×2-ply) – Ultimate softness with exceptional durability; denser weave traps air better 

To protect your investment, reduce cleaning frequency, and extend the life of your pillow, we recommend using a pillowcase or pillow protector. 

Will my pillow flatten over time? 

Down is known for its durability and resilience. The natural structure of down clusters allows them to trap air and bounce back to their original shape, maintaining loft far longer than synthetic alternatives. 

If your pillow does flatten, it's usually due to: 

Moisture damage – Down's enemy is moisture. Sweat, humidity, or improper drying can cause clusters to clump together and lose their ability to loft 

Broken clusters – Rough handling, wringing, or washing without proper care can break down the delicate structure of the clusters 

Tips to extend your pillow's loft: 

Fill power – Higher fill power down has larger, more resilient clusters that bounce back better and retain loft longer 

Fluff daily – Give your pillow a good shake each morning to redistribute the fill 

Air it out – Regularly place your pillow in a well-ventilated area to release moisture 

Use protection – A breathable pillow protector shields the down from moisture, oils, and dirt 

Proper cleaning – Follow our care instructions and ensure your pillow is completely dry after washing 

With proper care, a quality down pillow can last 5–10 years or more. If your pillow has flattened and no longer provides adequate support, it may be time to replace it or contact us about adding more fill. 

What pillow options does Linens Delight offer for people who cannot use down?  

We offer several non-down pillow options to suit different needs and preferences. Our Feather Pillow provides a medium, structured feel using natural feathers. Our Down Alternative Pillow mimics the soft, cloud-like feel of down using synthetic fibres, making it a great choice for those with allergies or sensitivities. For those who prefer foam, our Iconic Memory Foam Pillow uses gel-infused memory foam chips to provide adjustable, contouring support. All our pillows are OEKO-TEX® STANDARD 100 certified, so you can sleep with confidence knowing every product has been tested safe from harmful substances. 

What should I consider when comparing pillow fillings, such as support, breathability, and longevity?  

Each filling has its own strengths depending on what matters most to you: 

 [TABLE]

If breathability is a priority, natural fills outperform synthetic and foam options. If consistent firmness and spinal alignment are the priority, memory foam or the Down Touch™ are the strongest choices. 

Which pillow type is best suited to my sleeping position?  

Your sleeping position plays a significant role in determining which pillow will work best for you: 

• Stomach sleepers — benefit from a soft, low-loft pillow that keeps the neck in a neutral position. A soft down pillow or the Down Alternative Pillow works well here. 
• Back sleepers — need a medium-loft pillow that supports the natural curve of the neck without pushing the head too far forward. A medium down pillow, the Feather Pillow, the Down Touch™ Medium, or the Down Alternative Pillow are all good fits. 
• Side sleepers — require a firmer, higher-loft pillow to fill the gap between the shoulder and head and keep the spine aligned. A firm down pillow, the Down Touch™ Firm, the Feather Pillow, or the Memory Foam Pillow are well-suited for side sleepers. 
• Combination sleepers — benefit from a soft, pliable pillow that compresses easily and adapts to different positions without feeling rigid. A medium down pillow, the Down Alternative Pillow, or the Feather Pillow all work well for this reason. 

Not sure which is right for you? Please contact us and we will be happy to help you choose. 

Do down alternative or feather pillows last as long as down pillows?  

Generally, no. Down pillows are among the most durable pillow types available — with proper care, a quality down pillow can last 5–10 years or more. Down alternative pillows tend to have a shorter lifespan, as synthetic fibres lose their ability to spring back over time. Feather pillows and memory foam pillows are more durable than down alternative, though neither typically matches the long-term resilience of down. That said, alternative pillows are generally more affordable than down, making them a practical choice for those who prioritise value over longevity. If long-term durability is important to you, a down pillow remains the stronger investment. 

Can the firmness of alternative pillows be customized like down pillows?  

Firmness customization works differently depending on the pillow type. Our down pillows can be adjusted in fill weight and fill power before production to achieve a highly personalized feel. The Down Touch™ Pillow and Feather Pillow can also be customized before production by adjusting the fill amount. Our Memory Foam Pillow, on the other hand, can be adjusted by you at home — simply add or remove gel-infused foam chips to fine-tune the loft and firmness to your preference. The Down Alternative Pillow is not adjustable — its firmness is determined by the fill type and density chosen at the time of manufacture. If you are looking for a truly personalized pillow, our custom down pillows offer the most flexibility — please contact us to discuss your options. 

What is the Down Touch™ Pillow, and how is it different from a traditional down pillow?  

The Down Touch™ Pillow uses a triple-chamber construction — a feather core surrounded by two outer chambers filled with genuine down. This gives it a firmer, more supportive feel than a traditional down pillow while still providing a soft, plush exterior against your face. It is available in two firmness levels: medium, which suits back sleepers and those wanting a balance of softness and support; and firm, which is better suited to side sleepers who need more lift and spinal alignment. A traditional down pillow compresses more evenly throughout, making it softer and more moldable but with less structural support. The Down Touch™ is a great choice for those who love the feel of down but find pure down pillows too soft. It is covered by a 4-year warranty against manufacturer defects. 

What is a memory foam pillow, and how does shredded foam differ from solid foam?  

Our Iconic Memory Foam Pillow is filled with gel-infused memory foam chips rather than a single solid block. This makes it significantly more breathable than solid foam, as air can circulate between the pieces, and the gel infusion helps draw heat away from the body for a cooler sleep experience. It is also more adjustable — you can add or remove chips to customize the loft and firmness to your preference. The pillow also comes with a removable, breathable pillow protector that adds an extra layer of comfort and protection, and makes cleaning easy. Solid foam pillows, by contrast, provide more consistent and even support but retain more heat and cannot be adjusted. Our Memory Foam Pillow is OEKO-TEX® STANDARD 100 certified, meaning it has been independently tested and verified to be free from harmful substances — a particularly important consideration for foam products. It is best suited to those who need reliable support with the flexibility to fine-tune the feel. 

What bedding materials does Linens Delight offer?  

Our core bedding collection is available in three materials: long-staple pure cotton, French linen, and bamboo linen. We also carry a 100% Mulberry Silk Pillowcase and a TENCEL™ Organic Cotton Pillow Protector made from a blend of 50% TENCEL™ lyocell and 50% organic cotton. Here is a quick overview of how the core materials compare: 

 [TABLE]

If you are unsure which material is right for you, please contact us and we will be happy to help. 

What type of cotton does Linens Delight use in its bedding?  

We use long-staple cotton, which produces longer, finer fibres than standard cotton. This results in a smoother, softer fabric that is more durable and less prone to pilling over time. Our cotton bedding is available in both percale (200 thread count) and sateen (300 thread count) weaves, each offering a distinct feel and finish. 

What makes French linen special compared to regular linen?  

French linen refers to linen made from flax grown in France, which is widely considered to produce the finest quality flax in the world. The cool, temperate climate and rich soil of this region allow the flax to develop longer, stronger fibres than those grown elsewhere, resulting in a fabric that is exceptionally durable, breathable, and becomes noticeably softer with every wash. Compared to regular linen, French linen tends to have a finer texture, greater longevity, and a more refined appearance. It is also more expensive as a result. 

Why is French linen more expensive than other bedding materials?  

French linen commands a higher price for several reasons. The flax used is grown in France under tightly controlled conditions, and the harvesting and retting process is more labour-intensive than cotton or bamboo production. Linen fibres are also harder to spin and weave, which adds to the manufacturing cost. The result, however, is a fabric that outlasts most other options significantly and becomes softer and more beautiful with age — making it a long-term investment rather than a recurring expense. 

What is bamboo linen bedding and how is it made?  

Bamboo linen is a fabric made from 80% bamboo-derived rayon and 20% linen fibres. The bamboo is harvested from fast-growing, renewable bamboo plants, pulped, and processed into viscose rayon fibres, which are then blended with linen and spun into yarn. This combination results in a fabric that is exceptionally breathable, moisture-wicking, and soft, with a subtle texture that gives it the relaxed look of linen and the silky smoothness of bamboo. Bamboo is one of the most sustainable natural resources available — it grows rapidly without the need for pesticides or excessive water — making bamboo linen an environmentally conscious choice for your bedroom. Our bamboo linen bedding is OEKO-TEX® STANDARD 100 certified, ensuring it is free from harmful substances. 

What Is French Linen?  

Experience Premium French Linen Bedding  

What certifications do Linens Delight bedding materials carry?  

All our bedding products are OEKO-TEX® STANDARD 100 certified, meaning every component — from the fabric to the thread — has been independently tested and verified to be free from harmful substances. This certification is particularly important for bedding, as it is in direct contact with your skin for hours every night. Our French linen additionally carries the Masters of FLAX FIBRE™ certification, which guarantees that the flax is grown and processed in France under strict quality and traceability standards. Our TENCEL™ Organic Cotton Pillow Protector also holds the Organic Content Standard (OCS) 100 certification, verifying that the organic cotton used is traceable from farm to finished product.  

For full certification details, visit our certification page. 

Which bedding material is best for hot sleepers, and which is better for cold sleepers?  

For hot sleepers, percale cotton and bamboo linen are the top choices — both offer excellent airflow and a naturally cool feel. French linen is also an outstanding option for hot sleepers, as it is exceptionally breathable and moisture-wicking, and it regulates temperature naturally in both warm and cool conditions, making it suitable year-round. For cold sleepers or those who prefer a warmer, more enveloping feel, sateen cotton is the better choice, with its denser weave and smooth, heat-retaining surface. 

Is Linens Delight bedding suitable for sensitive skin?  

Yes. All three of our core bedding materials — cotton, French linen, and bamboo linen — are naturally breathable, hypoallergenic, and free from synthetic additives, making them well-suited for people with sensitive skin, allergies, or eczema. French linen and bamboo linen are particularly beneficial for sensitive skin due to their exceptional moisture-wicking properties, which help keep the sleep surface dry and reduce irritation caused by heat and sweat. Cotton is the softest option straight from the packaging and is gentle on all skin types. For the ultimate in skin and hair care, our 100% Mulberry Silk Pillowcase is in a league of its own — its ultra-smooth, frictionless surface reduces sleep creases, minimizes hair breakage and frizz, and helps skin retain moisture overnight, making it a favourite among those who treat their beauty sleep seriously. All our bedding — including our TENCEL™ Organic Cotton Pillow Protector — is OEKO-TEX® STANDARD 100 certified, providing independent assurance that every fabric we offer is free from harmful chemicals. 

What thread count are your cotton sheets and duvet covers?  

Our cotton bedding is available in two thread counts: 200 thread count percale and 300 thread count sateen. A 200TC percale may seem modest compared to the inflated thread count claims common in mass-market bedding, but it reflects the true density of a tightly woven, long-staple cotton fabric — one that is crisp, durable, and breathable. Our 300TC sateen uses the same quality cotton in a denser, four-over-one-under weave, producing a smoother, slightly lustrous surface that feels warmer and more luxurious. Both are excellent quality; the right choice depends on your preferred feel. 

Are your cotton sheets and duvet covers percale or sateen weave?  

We offer both. Percale is a plain, one-over-one-under weave that produces a crisp, cool, matte finish — ideal for hot sleepers or those who prefer a classic, hotel-like feel. Sateen uses a four-over-one-under weave, which produces a smoother, slightly lustrous surface that feels warmer and more luxurious. Both weaves use the same long-staple cotton — the difference is entirely in the feel and finish. 

How deep are your fitted sheets, and will they fit a thick mattress?  

Our fitted sheets have a pocket depth of 17 inches, which is designed to accommodate most standard and thick mattresses, including those with pillow-top layers. If you have an unusually deep or specialty mattress, please contact us with your mattress dimensions and we will confirm compatibility before you order. 

How do your duvet covers and pillowcases close?  

All our pillowcases feature a side envelope opening, which keeps your pillow securely in place without the need for buttons or zippers. Our cotton duvet covers close with a zipper, while our French linen and bamboo linen duvet covers use a button closure. Pillow protectors close with a hidden zipper for a secure, protective seal. 

Do your duvet covers have corner ties to secure the duvet inside?  

Yes. All our duvet covers include four interior corner ties to keep your duvet in place and prevent it from shifting during use. 

Are your cotton duvet covers compatible with down duvets?  

Yes. Our cotton duvet covers are designed to work with our down duvets and are sized to fit them correctly. The four interior corner ties on the duvet cover attach to the corner loops on our down duvets, securing the duvet evenly inside the cover and preventing shifting during use. When pairing products, we recommend matching the duvet cover size to your duvet size for the best fit. 

Can your pillowcases be used with any pillow type?  

Yes. Our pillowcases are sized to standard pillow dimensions and are compatible with all pillow types, including our down pillows, feather pillows, Down Touch™ pillows, and memory foam pillows. Standard/Queen pillowcases fit both standard and queen-sized pillows, and king pillowcases are available for king-sized pillows. 

Can I buy individual bedding pieces instead of a complete set?  

Yes. Duvet covers, fitted sheets, and pillowcases are all available individually, allowing you to mix and match materials, colours, and sizes to build the combination that works best for you. Please note that flat sheets are not currently offered as a standalone product. Browse by product type in our bedding collection. 

Can I mix and match different colours within a bedding set?  

Yes. Because all pieces are sold individually, you are free to combine different colours across your duvet cover, fitted sheet, and pillowcases. Our colour palette is curated to coordinate well across pieces, so mixing tones within the same material or across different fabrics is a great way to create a layered, personalized look. 

Will French linen bedding wrinkle easily?  

Wrinkling is a natural and expected characteristic of linen. Rather than being a flaw, it is part of what gives French linen its relaxed, lived-in aesthetic that many people love. The wrinkles soften and ease naturally with use and washing over time. If a crisper look is preferred, remove the bedding promptly from the wash, smooth it out, and hang or lay flat to dry. A light iron on a low setting while slightly damp can also help achieve a smoother finish. 

Will cotton bedding shrink after washing?  

Our cotton bedding has passed shrinkage rate testing during production, so shrinkage is minimal under normal care conditions. To maintain the best results, wash in cold water on a gentle cycle and avoid high heat drying. Following our care instructions helps preserve both the fit and the finish of your cotton bedding over time. 

Does linen bedding require any special care?  

Linen is relatively straightforward to care for. Machine wash on a gentle cycle in cold water with mild liquid detergent. Avoid tumble drying — line drying or laying flat is recommended to preserve the fibres and reduce shrinkage. Do not bleach. Linen actually improves with washing over time, becoming softer and more supple with each cycle.  

Will linen bedding get softer over time?  

Yes — this is one of linen's most valued qualities. Unlike synthetic fabrics that degrade with washing, linen fibres actually become softer, more supple, and more comfortable the more they are washed and used. Many linen owners describe their sheets as feeling significantly better after the first dozen washes than they did when new. This is particularly true of French linen, where the quality of the fibre ensures the softening process continues for many years. 

How do I care for bamboo linen bedding?  

Bamboo linen is easy to care for. Machine wash in cold or warm water on a gentle cycle using mild liquid detergent. Avoid bleach and harsh chemicals, as these can damage the bamboo fibres and reduce softness over time. Tumble dry on low heat, or line dry for best results. To reduce wrinkling, remove from the dryer while still slightly damp and smooth out before hanging. For a crisper finish, a warm iron is suitable. Do not dry clean.

Does bamboo linen bedding shrink or wrinkle after washing?  

Minimal shrinkage may occur after the first wash, which is normal for natural fibre blends. Washing in cold water and avoiding high heat reduces this risk. Bamboo linen does wrinkle, though generally less so than French linen. Removing it promptly from the wash and smoothing it out before drying significantly reduces creasing. Like linen, bamboo linen softens and improves in texture with regular washing. 

Can I add custom embroidery or printing to my bedding?  

Yes. We offer two customization options to personalize your bedding: embroidery of up to 10 characters, ideal for monograms or initials, and Direct to Film (DTF) printing in sizes from 3" × 3" to 12" × 12" for larger or more detailed designs. Custom orders require an additional 5–7 business days for production, and customized items are non-refundable. Please contact us before ordering to confirm which products are eligible and to discuss design details. 

Can I request changes to the product itself, such as sizing, materials, or construction?  

Unlike our down duvets and pillows — which are fully made-to-order and can be customized in fill weight, fill power, and size — our bedding products are not available for product alteration. Our customization service is limited to adding a design to the product, such as embroidery or DTF printing. If you have specific requirements, please contact us and we will do our best to advise on the most suitable option available. 

How long does custom embroidery or printing take?  

Custom orders require an additional 3–7 business days for production on top of our standard processing and shipping timelines. Please plan accordingly if you are ordering for a specific date, such as a gift or event. We recommend contacting us in advance to confirm lead times. 

What if my custom embroidery or print doesn't look right?  

Because customized items are made specifically for you, they are non-refundable. To avoid any issues, we encourage you to review your customization details carefully before placing your order. If you have any questions about placement, sizing, font, or colour, please contact us before ordering and we will work with you to get it right the first time.